Legal

Terms of Service

Last Updated: July 2026

Welcome to VelvetFeel.in ("Website", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of VelvetFeel.in, including any purchases made through the Website. By accessing, browsing, or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into a binding contract under applicable Indian laws.
  • You will use the Website in compliance with all applicable laws and regulations.

We reserve the right to refuse service, cancel orders, or terminate accounts if we reasonably believe these conditions are not met.

2. Products and Services

VelvetFeel.in offers intimate wellness and adult lifestyle products intended solely for adults aged 18 years and above.

All products sold through the Website are intended for lawful personal use only.

Customers are responsible for ensuring that the purchase, possession, and use of products are permitted under applicable laws in their jurisdiction.

3. Product Information

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images may differ slightly from the actual product due to display settings.
  • Product packaging may change from time to time.
  • Errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct any errors and update information without prior notice.

4. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including GST where required, will be charged in accordance with Indian law.

We reserve the right to modify product pricing at any time without prior notice.

Payment must be successfully completed before an order is processed and dispatched.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Violation of these Terms
  • Legal or regulatory requirements

If payment has already been received for a cancelled order, the amount will be refunded through the original payment method.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times are provided for convenience only and are not guaranteed.

VelvetFeel.in shall not be liable for delays caused by courier services, weather conditions, government actions, strikes, or other events beyond our reasonable control.

7. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Due to the intimate nature of certain products, opened, used, or tampered items may not be eligible for return except where required by law or where a manufacturing defect exists.

8. User Accounts

You may be required to provide accurate information when creating an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Restricting access to your account.
  • All activities conducted under your account.

You must notify us immediately if you suspect unauthorized use of your account.

9. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the Website for fraudulent purposes.
  • Attempt unauthorized access to systems or data.
  • Distribute malware, viruses, or harmful code.
  • Interfere with the Website's operation.
  • Reproduce, copy, or exploit Website content without authorization.

10. Intellectual Property

All content on VelvetFeel.in, including but not limited to:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Website design
  • Text and content

is owned by or licensed to VelvetFeel.in and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Health and Product Disclaimer

Products sold through VelvetFeel.in are intended for personal wellness and adult use.

The information provided on the Website is for informational purposes only and does not constitute medical advice.

Customers should consult a qualified healthcare professional regarding any medical concerns.

VelvetFeel.in makes no guarantee regarding specific results from the use of any product.

12. Limitation of Liability

To the maximum extent permitted under applicable law:

VelvetFeel.in, its owners, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use the Website
  • Product misuse
  • Unauthorized access to user information
  • Service interruptions
  • Third-party actions

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.

13. Indemnification

You agree to indemnify and hold harmless VelvetFeel.in, its directors, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising out of:

  • Violation of these Terms
  • Misuse of the Website
  • Violation of applicable laws
  • Infringement of third-party rights

14. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of information as described in the Privacy Policy.

15. Force Majeure

We shall not be responsible for failure or delay in performance resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Epidemics or pandemics
  • Power outages
  • Internet disruptions
  • Transportation delays
  • Labour disputes

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or any purchase made through the Website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

17. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

For any questions regarding these Terms, please contact:

VelvetFeel.in
Email: support@velvetfeel.in
Website: https://velvetfeel.in