Last Updated: July 2026
At VelvetFeel.in, customer satisfaction and product safety are important to us. Due to the intimate and personal nature of the products we sell, this Return & Refund Policy has been designed in accordance with hygiene, safety, and consumer protection considerations. By placing an order on VelvetFeel.in, you agree to the terms outlined below.
1. Non-Returnable Products
For hygiene and safety reasons, all intimate wellness and adult products sold on VelvetFeel.in are generally non-returnable and non-exchangeable once delivered.
We do not accept returns for:
- Change of mind
- Personal preference
- Product not meeting expectations
- Incorrect product ordered by the customer
- Opened, used, washed, or tampered products
- Products without original packaging
2. Eligible Cases for Replacement or Refund
You may be eligible for a replacement or refund if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- The product is missing items or accessories.
- The product was damaged during transit.
Claims must be reported within 48 hours of delivery.
3. Reporting an Issue
To report a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order and provide:
- Order Number
- Full name
- Contact information
- Clear photographs of the product
- Clear photographs of the outer packaging
- Unboxing video showing the sealed package being opened (recommended for faster resolution)
Failure to provide sufficient evidence may affect our ability to process your request.
4. Verification Process
Once your request is received:
- Our team will review the submitted information.
- Additional photographs or information may be requested.
- Verification may take up to 5 business days.
VelvetFeel.in reserves the right to determine whether a replacement, store credit, or refund is appropriate based on the findings of the review.
5. Replacement Policy
Where approved, we may:
- Replace the product with the same item; or
- Replace the product with an equivalent item if the original is unavailable.
Replacement products will be shipped at no additional cost to the customer.
6. Refund Policy
Refunds may be issued when:
- A replacement is not available.
- The product cannot be replaced within a reasonable period.
- A refund is otherwise required under applicable law.
Approved refunds will be processed to the original payment method.
Estimated refund timelines:
- UPI / Wallets: 3–7 business days
- Debit / Credit Cards: 5–10 business days
- Net Banking: 5–10 business days
Actual credit timelines may vary depending on your bank or payment provider.
7. Order Cancellation
Before Dispatch
Orders may be cancelled before dispatch by contacting our customer support team.
If the order has not yet been processed or shipped, a full refund will be issued.
After Dispatch
Orders cannot be cancelled once they have been dispatched from our warehouse.
8. Refused Deliveries
If a customer refuses delivery of an order that has already been shipped:
- Shipping charges and handling costs may be deducted from any eligible refund.
- Certain products may not be eligible for refund due to hygiene and safety considerations.
9. Non-Delivery Due to Incorrect Information
Customers are responsible for providing accurate shipping information.
VelvetFeel.in shall not be responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses, phone numbers, or other information provided during checkout.
10. Promotional and Clearance Items
Products sold under clearance sales, promotional offers, special discounts, or limited-time campaigns may not be eligible for return, replacement, or refund unless they arrive damaged, defective, or incorrect.
11. Contact Us
For return, replacement, or refund assistance, please contact:
VelvetFeel.in
Email: support@velvetfeel.in
Website: https://velvetfeel.in
Please include your Order Number in all communications to help us resolve your request quickly.
12. Consumer Rights
Nothing in this Policy limits or excludes any rights available to consumers under applicable Indian laws, including the provisions of the Consumer Protection Act, 2019.
VelvetFeel.in reserves the right to modify this Policy at any time. Updated versions will be posted on this page with the revised "Last Updated" date.