Last Updated: July 2026
Welcome to VelvetFeel.in ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from VelvetFeel.in. By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Full name
- Billing and shipping address
- Email address
- Mobile phone number
- Payment-related information
- Customer support communications
- Order history
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Communicate order updates and tracking information
- Respond to customer inquiries
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional communications where permitted by law or with your consent
3. Legal Basis for Processing
We process personal data:
- To fulfill our contractual obligations when you place an order.
- Based on your consent where required.
- To comply with legal and regulatory requirements.
- For legitimate business purposes such as fraud prevention, customer support, and website improvement.
4. Payment Information
Payments are processed through secure third-party payment gateways.
VelvetFeel.in does not store your complete credit card, debit card, UPI PIN, net banking credentials, or other sensitive payment authentication information on its servers.
Payment information is handled in accordance with applicable banking, payment network, and regulatory requirements.
5. Sharing of Information
We may share your information with:
Service Providers
- Courier and logistics partners
- Payment gateway providers
- Technology and hosting providers
- Marketing and analytics service providers
Legal Authorities
We may disclose information if required:
- By law
- By court order
- By government authorities
- To protect our legal rights or investigate fraud
We do not sell your personal information to third parties.
6. Discreet Handling of Orders
As a seller of intimate wellness products, we understand the importance of privacy.
Order information is handled confidentially, and products are shipped in discreet packaging without revealing the nature of the contents.
Only information necessary to process and deliver your order is shared with logistics partners.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where feasible.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember user preferences
- Analyze website traffic
- Improve user experience
- Support marketing activities
You may modify your browser settings to refuse cookies, although some website features may not function properly.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Request details regarding how your information is processed
To exercise any of these rights, please contact us using the details provided below.
10. Data Security
We implement reasonable technical and organizational safeguards to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage users to review the privacy policies of those websites before providing personal information.
12. Children's Privacy
VelvetFeel.in is intended only for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that information has been collected from a minor, we will take reasonable steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the revised "Last Updated" date.
Continued use of the website following changes constitutes acceptance of the updated Privacy Policy.
14. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
VelvetFeel.in
Email: support@velvetfeel.in
Website: https://velvetfeel.in
We will make reasonable efforts to respond to privacy-related requests within applicable legal timelines.